1. Introduction

This Privacy Policy outlines how Convergensee.ai (“we,” “us,” or “our”) collects, processes, stores, and safeguards your personal information when you use our services or interact with our digital assets. By using our website or services, you consent to the practices described herein.
Convergensee.ai is a marketing technology (MarTech) company that provides end-to-end digital marketing and technology services to businesses. Our proprietary platform, CHNC, enables us to deliver these services efficiently, though it is not a client-facing tool.

2. Scope and Applicability

This policy applies to:

• • Website visitors
• • Clients and their authorized users
• • End-users whose data may be shared with us by our clients (e.g., store location information, business reviews)

It does not apply to third-party websites or services not operated by ConvergenSEE.ai.

3. Data We Collect

We may collect the following categories of personal and business data:

• • Client Information: Company name, contact details, location data, user credentials, and account activity
• • Listings Data: Store information, business hours, reviews, photos, and location-based metadata
• • Usage Data: Platform navigation, IP address, device identifiers, and behavioral metrics
• • OAuth Tokens: Authorized access to third-party platforms such as Google Business Profile or Facebook, only with client consent
• • Communication Data: Inquiries, chats, call recordings (when applicable), and feedback submitted via our platform

4. How We Use Your Data

We process personal data only for the performance of contracted services and legitimate business interests, including:

• • Profile and listings management across third-party platforms
• • Online reputation monitoring and engagement
• • Performance marketing analysis and optimization
• • Internal research and service improvement
• • Compliance with legal obligations and platform terms

5. Data Ownership & Control

All personal or business data shared by the client remains the property of the client. We act solely as the data processor, using such data for commissioned processing in accordance with our Master Service Agreement.

6. Data Sharing

We may share data with the following, under strict confidentiality and purpose limitation:

• • Third-party platforms (e.g., Google, Facebook) – for listings and marketing execution
• • Technology vendors – for infrastructure, cloud storage, analytics, and communication tools
• • Legal or regulatory authorities – where required by law or to enforce rights We do not sell or rent your personal information.

7. Data Retention & Erasure

Upon contract termination or at the client’s written request, we will erase all stored personal/sensitive data unless required to retain it under applicable laws. Backup copies are maintained securely for audit and disaster recovery purposes.

8. Data Subject Rights

You may contact us at any time to:

• • Access your data
• • Correct inaccuracies
• • Request data erasure
• • Restrict or object to data processing
• • Revoke platform access (e.g., disconnect OAuth permissions)

Requests will be honored to the extent feasible and lawful.

9. Security Practices

We implement industry-grade security protocols to protect data from unauthorized access, alteration, or loss, including:

• • Role-based access control
• • Encrypted data storage and transfer
• • Regular audits and staff training
• • Incident response protocols

We implement industry-grade security protocols to protect data from unauthorized access, alteration, or loss, including:

10. Third-Party Integrations

If you choose to integrate third-party tools (e.g., Google My Business, Meta), you agree to their respective privacy terms. Data access is limited to the permissions you grant us.

11. Changes to this Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or our website.